Paddle is Wyth's Merchant of Record. Paddle processes subscription payments, cancellations, and eligible refunds. This policy does not reduce any mandatory consumer rights you have under applicable law.

1. Canceling a subscription

You may cancel a paid Wyth subscription at any time through the subscription-management link in your Paddle receipt, Paddle's buyer support, or by contacting [email protected] for assistance. Cancel before the next renewal date to avoid the next charge. Unless law or the checkout terms require otherwise, cancellation stops future renewal and access continues through the end of the already-paid billing period.

2. Requesting a refund

Submit a refund request through the link in your Paddle receipt or Paddle buyer support. Include the purchase email, transaction details, and the reason for the request. You may also contact Wyth support, and we will help route the request. Paddle evaluates and issues refunds under its Buyer Terms, refund policies, chargeback obligations, and applicable consumer law.

3. When a refund may be considered

Refunds may be considered for duplicate or incorrect charges, unauthorized transactions, a material service failure that we cannot reasonably resolve, or where applicable law provides a cancellation or refund right. Change-of-mind requests, unused time after late cancellation, or usage-limit exhaustion are not automatically refundable, but Paddle will consider the facts and applicable law.

4. Timing and plan changes

Approved refunds are returned to the original payment method. Bank and payment-network processing times vary. If an upgrade, downgrade, proration, or credit option is offered, the amount and effective date will be displayed before confirmation.

5. Contact

For product help, cancellation assistance, or questions about this policy, email [email protected]. For payment and refund processing, use the support link in your Paddle receipt or Paddle buyer support.

退款与取消政策(中文摘要)

你可以在下一次续费日前,通过 Paddle 收据中的订阅管理链接、Paddle 买家支持或邮件联系 [email protected] 取消订阅。取消后通常可使用至已付费周期结束,且不会再续费。退款由作为 Merchant of Record 的 Paddle 根据买家条款、退款政策及适用消费者法律审核和处理;重复/错误扣款、未经授权交易或无法解决的重大服务故障可提出申请。本政策不影响法律赋予你的强制性消费者权利。若中英文摘要存在差异,以英文完整政策为准。